Your satisfaction is our long-term pursuit and concern. We guarantee that our products are delivered within 30 business days. The delivery time mentioned above does not include order processing time that usually varies from 1 to 3 days.
The estimated delivery time for orders on plushyanimal.me is 7-30 business days. Due to the fact that shipping time may vary depending on factors beyond our control, we’ve established a guaranteed period for delivery of 45 days.
Full refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside the control of PlushyAnimal.me (i.e. not cleared by customs, delayed by a natural disaster).
3. Other exceptional circumstances outside the control of Plushyanimal.me
You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired.
If you have placed an order and you want to cancel it, Please send us an email immediately at [email protected] We will cancel it if it has not left our shipping facility. Do note that 10% restocking fees will be cut.